Rhinebeck Area Chamber of Commerce invites you to a Dutchess Tourism's Customer Experience seminar. Customer experience training is crucial for any business who engages with people. Learn some tips of how to create a positive first impression and the most memorable lasting impression with your customers. And give your staff some insight as to how they fit into tourism’s big picture. Wednesday, May 16th 8:45-9:45am
The Beekman Arms
This seminar is for all types of business, not just tourism related. We encourage you to send someone from your staff who will be able to refresh & remind the rest of your team of positive customer experience skills and techniques.
There is no charge for this event, it is an investment in our Northern Dutchess community. This is a collaborative effort to help our combined communities present the best experience for all of our customers, visitors and residents.
Speaker: Dawn Hopper, Director of Tour & Travel, Dutchess Tourism, Inc. - Dawn Hopper has worked in the trade & tour market for over 20 years; promoting and selling Broadway shows, attractions at Eisenhower Hall Theater at West Point, Hudson Valley hotels; and since 2008, over 600 tourism businesses in Dutchess County. She attends trade and travel shows in the U.S. and Europe to educate consumers and attract visitors to Dutchess County. Dawn meets regularly with domestic and international tour operators from across the globe to develop travel itineraries and marketing campaigns to promote tourism to Dutchess County. She also offers assistance to tourism partners in Dutchess County to develop marketing strategies and creative programming for groups and individual travelers.